Opening Times

The surgery reception is open between the hours of 08:00 and 18:20. The main line is 01628 810242 and opens at 08:30, closes between 13:00 and 14:00 then is open until 18:00.

Our emergency line is open from 08:00 to 18:20. Please only use this for urgent matters as this is the line used by other medical services to contact the practice and needs to be kept free as much as possible. Thank you.

Please note the surgery is closed at weekends and Bank Holidays

You can also use the e-consult option - see front page for link to this

Phone Line Times

GP Training Afternoons 

The surgery will be closed for training one afternoon per month. The out of hours team provides cover during this time and our online services are also available. Closure is from 12.30 pm on 

Thursday 22^nd April 2021

Wednesday 26^th May 2021

Thursday 17^th June 2021

Thursday 22^nd July 2021

Tuesday 14^th September 2021

Thursday 21^st October 2021 

Thursday 18^th November 2021

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Extended Access

Additional Telephone Appointments with a GP are available every day of the week from 7.30 am to 8 am and on Wednesday evening from 18:30 to 19:30. These are bookable in advance.

The extended hours work well for patients who may find it difficult to take a call in our normal hours. 

SEVEN DAY ACCESS TO GP SERVICES

A weekend and evening GP and nurse service is also available at the General Practice Hub based at St Mark's Hospital. This is for pre-booked appointments only which can be booked via our receptionists. The GPs and nurses are not from our practice but are able to access your notes with your consent. Online booking is not currently available for this service.

Click the link for more information about this service in our CCG area

Extended Access Evening and Weekends

Poster - the General Practice Hub

Flyer - the General Practice Hub

An evening and weekend phlebotomy service (blood tests) is also available at the hub - by appointment only

Patients may call directly to book these BUT only if a Dr has already ordered the test on the electronic system known as ICE.

Patients cannot get blood tests that have not been authorised

03000 240009

You will need your NHS number

We also have an e-consult system which gives a response by the end of the next working day - please see front page of website

Updated 30/06/21

When We Are Closed

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

If you are not sure what to do and we are closed, please dial 111 for advice from the NHS 111 service.

For life threatening conditions - call 999

For medical advice call 111. They will give advice and/or refer you to the appropriate out of hours services for your condition

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You can use our e-consult facility Monday to Friday . You will receive a reply by 6.30pm the next full working day. (Note: this system has a built in algorithm to detect potentially urgent/serious matters and would direct you to seek appropriate immediate help via 111 or 999 if necessary)  

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Many minor ailments are self-limiting (they naturally get better over time) and can be treated or symptoms alleviated with over the counter medicines e.g. pain killers for aches and pains, creams and medicines for insect bites, cold sores and other minor skin irritations, cough and cold, indigestion and heart burn remedies. The local pharmacists can give you more information and advice. If you have a minor illness and you are no better within a couple of days or your symptoms are worsening please DO get in touch.

999 and A&E departments are for medical emergencies

GP out –of-hours service is for urgent medical problems that cannot wait until we reopen

If you take regular medication please always ensure that you have enough to cover the weekend. Repeat prescription orders take 48 hours for us to process, longer if medication reviews or blood tests are needed so please plan ahead.

We will be closed on Bank Holiday Monday 27th December 2021 and on the 28th December 2021 and on Monday 3rd January 2022

As usual, at this time of year, in the weeks around Christmas and New Year we shift the balance of our appointments towards more book on the day and Duty Dr triage to ensure we meet the increased demand for urgent care that occurs at this season. There will be fewer appointments available as book ahead ones although there will still be some. 

The General Practice Hub at St Mark's (book ahead evening and weekend appointments) is putting on extra staff in December and January to help with demand. Our receptionists can book these for you.

When we are closed  

For life threatening conditions - call 999

For medical advice call 111. They will give advice and/or refer you to the appropriate out of hours services for your condition

The surgery will be closed on Bank Holiday Monday 3rd May, Monday 31st May and Monday 30th August 2021

The surgery is not open at weekends

When the surgery is closed - please call 111 for medical advice - they may then direct you to the relevant out of hours service if necessary

Please call 999 in an emergency at any time