Parents Guide When to call 999 or go to A&E
Important information for patients about GP appointments
As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, Cookham Medical Centre is taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.
All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.
Nursing appointments will continue as planned but we ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/
Stay at home for 7 days if you have either:
a high temperature
a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
you feel you cannot cope with your symptoms at home
your condition gets worse
your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service. The above information added Friday 13th March
APPOINTMENTS GENERAL INFORMATION (currently operating differently during Coronavirus outbreak but info below retained for when we return to normal)
Our doctors prefer to see their own patients to give good continuity of care but you may consult any of them. Appointments can be made by calling in at the Medical Centre, by telephoning 01628 810242 or booking online.
A routine appointment is 10 minutes. If you think your problem is going to take longer, please ask for a 20 minute appointment. Please make it clear whether an appointment is required for more than one member of your family. This will assist in preparing patient records for the consultations and allocating the appropriate amount of time.
You can also book telephone consultations with the doctors or nurses
SEVEN DAY ACCESS TO GP SERVICES
A weekend and evening GP and nurse service is also available at the General Practice Hub based at St Mark's Hospital. This is for pre-booked appointments only which can be booked via our receptionists. The GPs and nurses are not from our practice but are able to access your notes with your consent. Online booking is not currently available for this service.
Click the link for more information about this service in our CCG area
Extended Access Evening and Weekends
An evening and weekend phlebotomy service (blood tests) is also available at the hub - by appointment only
Patients may call directly to book these BUT only if a Dr has already ordered the test on the electronic system known as ICE.
Patients cannot get blood tests that have not been authorised
You will need your NHS number
Telephone Triage Consultations (Duty Dr system
For patients requiring urgent same day assistance we operate a Duty Doctor telephone triage system.
This enables the Doctors to manage and prioritise patients themselves according to clinical need and urgency.
The receptionists will ask for information on the symptoms to make sure the Doctor knows the nature and urgency of the problem and will take a contact number
Patients are placed on the triage list and the Doctor will ring the patient back during their Duty session. We have a Duty Doctor every morning and every afternoon.
In many cases the matter can be resolved during the call with advice but if a face to face consultation is needed – the doctor will arrange a time directly with the patient.
This may be to come down and see the Duty Doctor or to see one of the other doctors at a suitable time.
The advantage of this system is that the Doctor can provide advice and assistance to far more people than could be seen in a normal clinic session.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
You can cancel by phone, by texting back cancel to a text reminder or cancel online even if you did not book the appointment that way.
Running to Time
We do our best to run to time. If you want to discuss several problems with your doctor, please book a double appointment so that you don't keep other patients waiting.
If a doctor or nurse needs to examine you and you would like to be chaperoned, please mention this before the examination.
Do you need to see a doctor?
Please consider whether your problem or condition could be handled effectively by one of the other healthcare professionals in the practice, for example the practice nurses.